Support & privacy requests

Premium has not unlocked

Connect to the Internet using the Google Play account that made the purchase. In PomoGlen Settings, open Premium and choose Restore purchases. Do not buy again just to restore. If it fails, tell us your app version, phone model, error text and approximate incident time.

Local progress and exports

Settings → Privacy & data offers export and confirmed local deletion. Export creates a readable copy; there is no in-app import. Local deletion does not refund your purchase or erase the server purchase ledger. Delete your exported copies at the destinations where you saved them.

Server-data requests

Email the contact above and explain the type of privacy request. We verify ownership proportionately before disclosing or changing purchase information. We explain what can be removed and any minimal evidence retained for Lifetime recognition, security or legal obligations. Provider recovery copies follow their own schedules. Do not send passwords, OTPs, full purchase tokens, invitation codes or payment-card details; hide private information in screenshots. Read the privacy policy for current retention limits.

Music and reminders

The current candidate uses one shared lofi track while the app is open. You can turn it off. Reminders require optional notification permission; Android may delay delivery. No exact-second delivery guarantee is made.